How do I change/reset my account password?
- For forgotten passwords, follow this link https://www.playpark.com/en-my to the playpark website and click “log in”.
- Click on “Forgot your password” and select your account type.
- For Mobile No. accounts, key in your log in mobile no. and you will be guided through the necessary steps following thereafter.
- For Email accounts, key in your email and you will be guided through the necessary steps following thereafter.
- To edit your password, login to your ID at the playpark website, proceed to Play ID Account > Settings > Password > Edit
- Then, key in your old password followed by your new password and you’re done!
How do change my secondary password?
- Make a request to change your secondary password here. http://member.playpark.net/ibox/MoXiang.aspx Kindly wait for our response within 3 working days or less (during non festive seasons)
I've keyed in my secondary password incorrectly and my account is blocked, what should I do?
- You will need to reset your secondary password, you may do so by filling out this request form. http://member.playpark.net/ibox/MoXiang.aspx Kindly wait for our response within 3 working days or less (during non festive seasons)
I’ve keyed in my password correctly, but it’s indicating that it’s incorrect.
- MoSiang’s client password character is limited to 11 characters. Proceed to the playpark website > log in > edit your password to be below 11 characters.
My account has been banned, what should I do?
- If your account has been banned, it is likely that you have violated one of our rules and regulations. If you think that this is a mistake, kindly report it to us here http://member.playpark.net/ibox/MoXiang.aspx https://www.facebook.com/CiBmall.MSO
- Selling of game account, in-game gold, items or anything related in REAL money.
- Displays of racism through chat, messaging, whispers, character names, guild chat, guild name, alliance name or anything related
- Displays of disrespecting or mockery of other religions through chat, messaging, whispers, character names, guild chat, guild name, alliance name or anything related
- Negative attitudes, offensive language, vulgarities are strictly discouraged and can be a punishable offense resulting in a temporary ban and warning.
- Impersonating a GM will result in a permanent ban without warning.
- Cheating/scamming players will result in a permanent ban without warning.
- Each offense will/may result in a temporary ban, after 3 warnings, it will result in a permanent ban.
I am constantly disconnecting from the game, what should I do?
- Ensure that you have a stable connection, by testing your internet or restarting your internet.
- If the problem persists, kindly report to our customer service for further assistance. http://member.playpark.net/ibox/MoXiang.aspx
I accidentally sold/discarded by item. Can I get it back?
Upon accidental deletion of your game items, we will provide the players with 1 chance to recover that item, kindly PM our official facebook page https://www.facebook.com/CiBmall.MSO or report to our ibox http://member.playpark.net/ibox/MoXiang.aspx
Encountered a new bug?
- Report it to us here https://www.facebook.com/CiBmall.MSO or http://member.playpark.net/ibox/MoXiang.aspx
Common troubleshoot fixes
- Kindly follow the standard troubleshoot methods. Disable your firewall, turn off your anti-virus softwar, check your user account control setting, If the problem still persists, “zip” your gameguard folder located in your MoSiang folder, upload it to your google drive and share the link to us for checking.
- Email your zip-ed Game Guard folder to email@example.com , along with your PC specs (OS, Graphic specs, RAM)
I have redeemed my event code but did not receive the items
- Check your item mall located at the Warehouse storage NPC, items redeemed by codes should end up in your item mall storage.
- Still did not receive your event code reward? Report it to us here https://www.facebook.com/CiBmall.MSO or http://member.playpark.net/ibox/MoXiang.aspx
I have encountered a bug with one of the on-going events
Report it to us here
I did not receive my event reward from the system.
Report it to us here
How do I purchase Mo Siang Cash?
You may purchase Mo Siang Cash using the following methods:-
- Click on this RELOAD button in-game.
- You will be directed to a web page where you can select your payment method and payment channel.
- Log in to your Play ID at https://playmallguide.playpark.com/en-my/
- Select the MoSiang game.
- Top up to your Play ID account and use your credits to redeem cash in MoSiang.
How do I request for a refund?
- Refunds are only allowed under special circumstances.
- You may request for a refund here https://www.facebook.com/CiBmall.MSO or http://member.playpark.net/ibox/MoXiang.aspx
What is Mo Siang Cash for?
- Cash in MoSiang is used to purchase special premium items. You may proceed to the Cash Shop when logged in to MoSiang to view the available Cash Shop items
I have successfully paid for my Cash, but did not receive it, what should I do?
Kindly report it to our customer service and submit it along with your Login ID and purchase receipt and we will reimburse your Cash to your account.
Still have questions? Contact us on
See E-Support : https://secure2.playpark.com/CustomerSelfServiceSEA/ChooseGame.aspxhttps://member.playpark.net/ibox/MoXiang.aspx
Email : firstname.lastname@example.org
Phone no. : +603 – 5022 3018